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REFUND POLICY

Last Updated: July 25, 2026

At LocalTranslate LLC, we are committed to providing accurate, high-quality certified translation services. Please read this Refund Policy carefully before placing an order.

1. Nature of Our Services

Certified translations are custom, personalized services created specifically for each client’s unique documents. Because each translation is individually prepared and cannot be resold or reused for another client, our refund policy reflects the custom nature of this work.

2. Refund Eligibility

  • Before Work Begins: If you cancel your order before a translator has begun working on your document, you are eligible for a full refund.
  • After Work Has Begun: Once a translator has started working on your document, the order is no longer eligible for a refund, as labor and resources have already been committed to your specific translation.
  • After Delivery: Once the completed translation (PDF file or physical document) has been delivered to the client, the order is final and not eligible for a refund.

3. Quality Concerns and Revisions

If you believe there is an error or inaccuracy in your completed translation, please contact us within 7 days of delivery at sales@localtranslate.com. We will review your concern and provide free revisions for any genuine errors made by our translators. Requests for stylistic preference changes that do not affect accuracy may be subject to an additional fee.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • The translation has already been completed and/or delivered.
  • The document was rejected by a government agency, court, or institution for reasons unrelated to the accuracy of the translation (e.g., issues with the original document, applicant eligibility, or agency-specific requirements).
  • The client provided an illegible, incomplete, or incorrect source document.
  • The client simply changed their mind after work had begun.

5. How to Request a Refund

To request a refund (where eligible under Section 2), please contact us at sales@localtranslate.com with your order details. Approved refunds will be processed to the original payment method within 5–10 business days.

6. Contact Us

For any questions regarding this Refund Policy, please contact:

LocalTranslate LLC Email: sales@localtranslate.com