REFUND POLICY

Last Updated: July 25, 2026

At LocalTranslate LLC, we are committed to providing accurate, high-quality certified translation services. Please read this Refund Policy carefully before placing an order.

LocalTranslate LLC is an independent translation provider and is not affiliated with, endorsed by, or acting on behalf of the U.S. Citizenship and Immigration Services (USCIS) or any other government agency.

1. Nature of Our Services

Certified translations are custom, personalized services created specifically for each client’s unique documents. Because each translation is individually prepared and cannot be resold or reused for another client, our refund policy reflects the custom nature of this work.

2. Refund Eligibility

Before Work Begins: If you cancel your order before a translator has begun working on your document, you are eligible for a full refund.

After Work Has Begun: Once a translator has started working on your document, the order is no longer eligible for a refund, as labor and resources have already been committed to your specific translation.

After Delivery: Once the completed translation (PDF file or physical document) has been delivered to the client, the order is final and not eligible for a refund, except as provided in Section 3 (USCIS Acceptance Guarantee).

3. USCIS Acceptance Guarantee (money-back) and Revisions

Every certified translation we deliver includes a signed Certificate of Translation Accuracy that meets the requirements of 8 CFR 103.2(b)(3). We guarantee that USCIS will accept it.

If USCIS issues a Request for Evidence, Notice of Intent to Deny or rejection that names our translation as the reason, we will:

revise and re-issue the translation free of charge, with no time limit and no limit on the number of revisions; and
if the revised translation is still not accepted, refund the full amount paid for the translation to the original payment method within 5–10 business days.

To claim the guarantee, email sales@localtranslate.com a copy of the USCIS notice. The guarantee covers USCIS only. For other agencies, courts and institutions, we provide free revisions of genuine translation errors reported within 7 days of delivery; requests for stylistic preference changes that do not affect accuracy may be subject to an additional fee.

The guarantee does not cover: rejections unrelated to the translation (problems with the original document, applicant eligibility, missing or expired documents, agency-specific formatting rules not communicated at the time of order); illegible, incomplete or incorrect source documents supplied by the client; notarization, mailing and rush fees; and translations altered by the client after delivery.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

The translation has already been completed and/or delivered (except as provided under the USCIS Acceptance Guarantee in Section 3).
The document was rejected by a government agency, court, or institution for reasons unrelated to the accuracy of the translation (e.g., issues with the original document, applicant eligibility, or agency-specific requirements).
The client provided an illegible, incomplete, or incorrect source document.
The client simply changed their mind after work had begun.

5. How to Request a Refund

To request a refund (where eligible under Section 2 or Section 3), please contact us at sales@localtranslate.com with your order details. Approved refunds will be processed to the original payment method within 5–10 business days.

6. Contact Us

For any questions regarding this Refund Policy, please contact:

LocalTranslate LLC Email: sales@localtranslate.com