REFUND POLICY

Last Updated: July 25, 2026

At LocalTranslate LLC, we are committed to providing accurate,
high-quality certified translation services. Please read this
Refund Policy carefully before placing an order.

1. Nature of Our Services

Certified translations are custom, personalized services
created specifically for each client’s unique documents.
Because each translation is individually prepared and cannot
be resold or reused for another client, our refund policy
reflects the custom nature of this work.

2. Refund Eligibility

– Before Work Begins: If you cancel your order before a
translator has begun working on your document, you are
eligible for a full refund.

– After Work Has Begun: Once a translator has started
working on your document, the order is no longer eligible
for a refund, as labor and resources have already been
committed to your specific translation.

– After Delivery: Once the completed translation (PDF file
or physical document) has been delivered to the client,
the order is final and not eligible for a refund.

3. Quality Concerns and Revisions

If you believe there is an error or inaccuracy in your
completed translation, please contact us within 7 days of
delivery at sales@localtranslate.com. We will review your
concern and provide free revisions for any genuine errors
made by our translators. Requests for stylistic preference
changes that do not affect accuracy may be subject to an
additional fee.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

– The translation has already been completed and/or
delivered.
– The document was rejected by a government agency, court,
or institution for reasons unrelated to the accuracy of the
translation (e.g., issues with the original document,
applicant eligibility, or agency-specific requirements).
– The client provided an illegible, incomplete, or incorrect
source document.
– The client simply changed their mind after work had begun.

5. How to Request a Refund

To request a refund (where eligible under Section 2), please
contact us at sales@localtranslate.com with your order
details. Approved refunds will be processed to the original
payment method within 5–10 business days.

6. Contact Us

For any questions regarding this Refund Policy, please
contact:

LocalTranslate LLC
Email: sales@localtranslate.com
Phone: +1 (980) 414-5393